GET YOUR ANSWER

Once your order has been shipped, delivery usually takes 8–18 business days, depending on your country and local courier network.

You’ll receive a tracking link in your confirmation email so you can follow your package in real time.

After completing your purchase, you’ll automatically receive a tracking number and a confirmation email.You can use that link to check the latest delivery updates anytime.

If you haven’t received your tracking code within a few days, please contact our support team for assistance.

We accept returns within 14 days of receiving your order if you’re not completely satisfied.All returned items must be in their original packaging and condition.

For damaged or faulty products, we’ll arrange a replacement or full refund after verifying the issue.

Delays can occasionally occur due to high order volumes or customs processing, especially during busy seasons.Tracking information may take up to 5 days to update after shipment.

If your tracking hasn’t changed after this time, please contact us — our team will assist you right away.

Yes. Every Onola watch is individually assembled and tested to ensure exceptional precision and craftsmanship before shipment. Each piece undergoes a full inspection, including movement accuracy, case finishing, and durability checks — exactly as shown in the image.

Please contact us through the form above. We’ll respond promptly to assist you with your inquiry.